Alternative Dispute Resolution

Law 144/2015, of 8 September, which transposed Directive 2013/11/EU of the European Parliament and of the Council of 21 May on the alternative resolution of consumer disputes and establishes the legal framework for mechanisms for out-of-court settlement of consumer disputes, creates the Consumer Arbitration Network in Portugal.

Alternative Dispute Resolution

In accordance with Law 144/2015 we inform you that in case of dispute, the competent court to which the consumer may appeal, will be:

Centro de Informação de Consumo e Arbitragem do Porto (CICAP), with website at www.cicap.pt and head office at Rua Damião de Góis, 31 - Loja 6 - 4050-225 PORTO.

 

More information in Consumer Portal at www.consumidor.pt. or contact us